DENTAL SAVINGS
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Cigna Dental Savings Program FAQs | Cigna

FAQS

Cigna Dental Savings customer service representatives can be reached at 1.800.240.2035, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST.

Yes. Your Cigna Dental Savings ID card lets the office know that you are a Cigna Dental Savings participant and should receive services at the pre-determined, discounted fee. If you don’t present your ID card at the dental office, you will not be eligible for discounted rates, even though you are enrolled in the program.

With Cigna Dental Savings, you can typically start using the card within three business days of registering. However, timing does depend on certain factors such as how the payment was made. If you are using only the dental portion of Cigna Dental Savings, it can be utilized on the day of activation. Just show the participating dental provider your Cigna Dental Savings ID Card and they will charge you at the discounted rate. If you have any questions about whether or not you are an active Cigna Dental Savings customer, please call Customer Service at 1.800.240.2035, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST.

The full annual membership fee for Cigna Dental Savings must be paid at the time of purchase. That fee ensures that you have access to discounts throughout the year. We do NOT charge any fees above and beyond the annual membership fee. Our goal is to offer quality products at an affordable price.

Cigna Dental Savings annual membership fees are fully refundable within 30 days upon receipt of your application. After 30 days, you are entitled to a prorated refund based on how much time is left on your membership. All refund requests need to be made by calling us at 1.800.240.2035, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST.

That depends on what type of membership you choose. If you choose a Single membership, you're the only one who can use the card for discounts. If you purchase a Family membership, your spouse or partner and covered dependents up to age 17 can get access to the discounts. You can change your enrollment category from individual to family enrollment or from family to individual. You will need to cancel your current enrollment and be re-enrolled in the new category for a 12-month term. Please call us at 1.800.240.2035, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST to make the change.

No dental history or information is needed. There are no copays, deductibles, waiting periods or claims either. Cigna Dental Savings is not insurance. It is a discount program.

The Cigna Dental Savings uses a nationwide network of dentists. If you are on vacation or away from home, you can still participate in the program. Please check the provider directory to find a participating dentist. Be sure to verify the dentist participates in the program prior to scheduling an appointment and bring your ID card to the dental office at the time of service.

The amount dentists charge for their services varies by the area (ZIP code) where they are located, as well as the dental office itself. Please call us at 1.800.240.2035, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST to compare discounted fees at participating dentist offices.

We recommend that you mention the Cigna Dental Savings program when you make an appointment or use any of the discounts services. This way, you can be sure you're using a participating provider — one who accepts the Cigna Dental Savings card.

You'll know when you receive services from a participating dentist based on the billed changes. You pay the negotiated discount at the time of service. In most cases, the discount will be up to 40%* off the cost of the dental service. If you have any questions or concerns about receiving a discount, please call us at 1.800.240.2035, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. They will help you determine what the discounted amount should be."

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*Based on claim data as of August 2023. Fees vary by region. Subject to change.

1Procedure frequencies are examples used for illustrative purposes only. Consult your dentist or specialist for appropriate care, testing and treatment recommendations.

2Typical discounted fees are listed for visits to participating dentists. Members are responsible for paying all applicable fees and charges directly to the dentist at the time of visit. Charges may vary from the sample listed above. Members should consult with their network dentist before beginning any treatment. Product availability may vary by location and plan type and is subject to change. All group health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, contact a Cigna Healthcare representative.

Not Available in AK, CA, MT, ND, OK, RI, SD, UT, VT and WA.

Disclosures: The discount medical, health and drug benefits (The Plan) are NOT insurance, a health insurance policy, a Medicare Prescription Drug Plan or a qualified health plan under the Affordable Care Act. The Plan provides discounts for certain medical services, pharmaceutical supplies, prescription drugs or medical equipment and supplies offered by providers who have agreed to participate in The Plan. The range of discounts for medical, pharmacy or ancillary services offered under The Plan will vary depending on the type of provider and products or services received. The Plan does not make and is prohibited from making members' payments to providers for products or services received under The Plan. The Plan member is required and obligated to pay for all discounted prescription drugs, medical and pharmaceutical supplies, services and equipment received under The Plan, but will receive a discount on certain identified medical, pharmaceutical supplies, prescription drugs, medical equipment and supplies from providers in The Plan. The Discount Medical Plan/Discount Plan Organization is Alliance HealthCard of Florida, Inc., 5005 LBJ Freeway, Suite 1500, Dallas, TX 75244. You may call 1.800.240.2035 or email info-abs@member-questions.com for more information or visit the provider locator on this site for a list of providers. The Plan will make available before purchase and upon request, a list of program providers and the providers' city, state and specialty, located in the member's service area. The fees for The Plan are specified in the membership agreement. The Plan includes a 30-day cancellation provision. Note to MA consumers: The Plan is not insurance coverage and does not meet the minimum credible coverage requirements under M.G.L. c. 111M and 956 CMR 5.00. Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company and Cigna Dental Health, Inc. In Texas, the Dental plan is known as Cigna Dental Choice, and this plan uses the national Cigna DPPO Advantage network.